About our text messages
Shaw Family Dental sends text messages to patients and parents or guardians who agree to receive them. Messages are about your care and your account, such as:
- Appointment reminders and confirmations
- Scheduling and rescheduling requests
- Replies to questions you send us
- Office updates, such as weather closures or schedule changes
- Billing and insurance notices
How you sign up
You can agree to receive text messages when you give us your mobile number on a patient form, over the phone or at the front desk. Agreeing to receive texts is not a condition of receiving care, and you can stop at any time.
Message frequency
How often you hear from us depends on your appointments and account activity. Most patients receive a few messages around each visit.
Message and data rates
Message and data rates may apply, depending on your mobile plan. Shaw Family Dental does not charge for text messages. Contact your wireless carrier with questions about your plan.
How to stop messages
Reply STOP to any message to stop receiving texts from us. We'll send one final message confirming that you've been unsubscribed, and you won't receive more texts unless you sign up again.
To start receiving messages again, reply START or let the front desk know.
How to get help
Reply HELP to any message for help, or contact us at (215) 230-4550 or info@shawfamilydental.com.
Carriers
Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your phone's network coverage.
Health information by text
Text messages are not a secure way to share detailed health information. We keep our messages brief and won't include sensitive treatment details. Please call the office to discuss your care.
Your privacy
We do not sell, rent or share your mobile number or text messaging consent with third parties or affiliates for their marketing purposes. For more about how we handle your information, read our Privacy Policy.
Changes to these terms
We may update these terms from time to time. When we do, we'll change the effective date at the top of this page.
Contact us
If you have questions about our text messages, please get in touch.
Shaw Family Dental4259 West Swamp Road, Suite 104
Doylestown, PA 18902
(215) 230-4550
info@shawfamilydental.com